How does the 14-day free trial work?+
You create your account and get all of Nerela for 14 days — scheduling, patients, session notes, invoicing and a public booking page. We never ask for a card. When the 14 days end, nothing is charged automatically: if you want to continue, you start the subscription yourself from Billing.
Do I need a card to start?+
No. Not to create the account, and not during the 14 days. You only enter payment details the day you decide to subscribe — and if you never do, there's no charge and no renewal to cancel.
How much does it cost after the 14 days?+
See the price shown in the plans above: a Professional plan for independent practitioners, and a Centre plan that already includes several practitioners, with a small add-on per extra one. Paying annually saves 20%. No lock-in.
How quickly does Nerela pay for itself?+
It depends on your session rate. Avoiding just one no-show a month can already cover most of the Professional plan's monthly cost — see the price shown in the plans above and plug in your own numbers to see what it comes to.
How much do I pay for a centre with several practitioners?+
The Centre plan already includes a set number of practitioners, with a small monthly add-on for each extra one — see the price shown in the plans above for the exact figures. Paying annually reduces it further.
Can I bring my patients over from wherever I manage them today?+
Yes. You import them from a CSV file and, if you'd rather, we do it with you: we set up your schedule, session types and the import in one working session. You talk to the people building Nerela, not a random support ticket.
How does Nerela handle invoicing in Malaysia? Do I need certified software?+
Nerela issues a PDF invoice-receipt with automatic sequential numbering, your details, your patient's, and the session amount. Each invoice is chained to the previous one with a SHA-256 hash: edit an old one and the chain breaks, visibly. Malaysia's e-invoicing rules under LHDN are being phased in by revenue threshold, so whether they apply to your own practice is worth confirming with your accountant.
Does Nerela file insurance reimbursement claims for me?+
The receipt is issued by Nerela with whatever the insurer asks for, and the patient submits the claim themselves. You save their insurer on their patient record and the receipt comes out complete the first time, which is where most reimbursements get lost.
Does it charge the patient's card automatically every month?+
Each session creates its own invoice with its own payment link, which is exactly how a psychologist bills: a session that didn't happen isn't charged, and you don't need to remember to pause anything when a patient is on holiday. The patient pays by card from their phone in twenty seconds and the invoice marks itself as paid.
Where is my patients' data stored, and can I take it with me?+
Encrypted in transit and at rest, hosted in the European Union, with automatic backups. Each account only ever reaches its own data, with isolation enforced at the database level itself. As a practice in Malaysia, the Personal Data Protection Act 2010 (PDPA), as amended, is what applies to you, with the Department of Personal Data Protection (JPDP) as the regulator. You can request export or deletion whenever you like, at no cost.
Is there other software built specifically for psychologists or counsellors in Malaysia?+
We haven't identified another practice-management software built specifically for psychologists or counsellors active in Malaysia today — only general booking platforms, built for salons, spas or gyms, not clinical work, and larger international clinical-software providers not built around Malaysia's own registration bodies. Nerela aims to be the first practice-management software built specifically for psychologists and counsellors in Malaysia.
What if I run a group with several locations?+
Today each centre runs on its own account, with its own schedule, team and reports. If you run a group, tell us how you work and we'll build it with you.