Collect everything you work for.

You create your account and get all of Nerela for 14 days — scheduling, patients, session notes, invoicing and a public booking page. We never ask for a card. When the 14 days end, nothing is charged automatically: if you want to continue, you start the subscription yourself from Billing.

No. Not to create the account, and not during the 14 days. You only enter payment details the day you decide to subscribe — and if you never do, there's no charge and no renewal to cancel.

The Professional and Centre plans are priced as shown in the plans above, with everything included — no extra modules to unlock. Paying annually saves 20% on either plan. No lock-in.

It depends on your session rate and how many no-shows you're currently absorbing. Use the free no-show cost calculator to see, with your own numbers, roughly how many avoided no-shows a month it would take to cover the Professional plan.

The Centre plan already includes 3 practitioners, and each extra one adds a small fixed amount a month — see the exact figures in the plans above. Paying annually brings the monthly cost down further.

Yes. You import them from a CSV file and, if you'd rather, we do it with you: we set up your schedule, session types and the import in one working session. You talk to the people building Nerela, not a random support ticket.

Nerela issues a PDF invoice-receipt for every session, with automatic sequential numbering, your practice and patient details, and the session amount. Each invoice is chained to the previous one with a SHA-256 hash: edit an old one and the chain breaks, visibly. Nerela doesn't collect the payment itself — you still get paid by your usual means (bank transfer, cash, or your patient's medical aid reimbursement) and mark the invoice as paid once it's settled. Tax matters, including VAT registration, are for your own accountant to confirm.

Not today — that's not what Nerela is built for. If your practice bills medical aids directly (claims), you'll still need dedicated claims software for that side. Nerela issues a complete invoice-receipt that a self-paying patient can submit to their own medical aid for reimbursement, which is why it works particularly well for cash practices and for Registered Counsellors, who typically don't bill medical aids directly in the same way.

Not in South Africa today — Nerela doesn't take card payments here, and no money passes through Nerela at any point. Each session creates its own invoice-receipt with everything your patient needs to pay you by transfer or claim it back from their medical aid, and you mark it as paid once it's settled.

Encrypted in transit and at rest, hosted in the European Union, with automatic backups. Each account only ever reaches its own data, with isolation enforced at the database level itself. As a South African practice, POPIA (the Protection of Personal Information Act) governs how you handle your patients' information, with the Information Regulator (South Africa) as the competent authority. You can request export or deletion of your data whenever you like, at no cost.

Yes — GreenNotes, for example, is built specifically for psychologists in South Africa. Healthbridge and GoodX are widely used too, though they're aimed more broadly at practices billing medical aids directly. Nerela's focus is different again: scheduling, WhatsApp reminders, clinical notes and clean invoice-receipts for practices that work mainly as a cash practice or don't bill medical aids directly — see our software comparison for the full picture.

Today each centre runs on its own account, with its own schedule, team and reports. If you run a group, tell us how you work and we'll build it with you.