How does the 14-day free trial work?+
You create your account and get all of Nerela for 14 days — scheduling, patients, session notes, invoicing and a public booking page. We never ask for a card. When the 14 days end, nothing is charged automatically: if you want to continue, you start the subscription yourself from Billing.
Do I need a card to start?+
No. Not to create the account, and not during the 14 days. You only enter payment details the day you decide to subscribe — and if you never do, there's no charge and no renewal to cancel.
How much does it cost after the 14 days?+
The Professional and Centre plans are priced as shown above, and the Centre plan already includes 3 practitioners with a small add-on per extra one. Paying annually lowers the monthly-equivalent price on either plan. No lock-in.
How quickly does Nerela pay for itself?+
It depends on your own session rate. For most solo psychologists, avoiding just one no-show a month already covers a large share of the Professional plan's price — and one no-show a month is a conservative estimate. Plug in your own numbers with the calculator and see what it comes to.
How much do I pay for a centre with 5 practitioners?+
The Centre plan already includes 3 practitioners; two extra practitioners each add a small amount to the monthly price shown above. Paying annually lowers the monthly-equivalent further.
Can I bring my patients over from wherever I manage them today?+
Yes. You import them from a CSV file and, if you'd rather, we do it with you: we set up your schedule, session types and the import in one working session. You talk to the people building Nerela, not a random support ticket.
How does Nerela handle invoicing in Australia? Do I need certified software?+
Nerela issues a PDF invoice-receipt with automatic sequential numbering, your business details (including your ABN), your patient's details, and the session amount. Each invoice is chained to the previous one with a SHA-256 hash: edit an old one and the chain breaks, visibly. Whether you need to register for GST is a matter to confirm with your own accountant or the ATO, independent of Nerela.
Does Nerela file Medicare or private health fund claims for me?+
No. Nerela issues a clear invoice-receipt with everything a patient needs to submit their own Medicare Better Access claim through Services Australia, or a claim to their private health fund. You save each patient's fund details on their record so the receipt comes out complete the first time, which is where most claims get held up.
Does it charge the patient's card automatically every month?+
Each session creates its own invoice with its own payment link, which is exactly how a psychologist bills: a session that didn't happen isn't charged, and you don't need to remember to pause anything when a patient is on holiday. The patient pays by card from their phone in twenty seconds and the invoice marks itself as paid.
Where is my patients' data stored, and can I take it with me?+
Encrypted in transit and at rest, hosted in the European Union, with automatic backups. Each account only ever reaches its own data, with isolation enforced at the database level itself. Australia's Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to how you handle patient data, with the OAIC as the competent authority. You can request export or deletion of your Nerela data whenever you like, at no cost.
Is there other software built specifically for psychologists in Australia?+
Yes — Australia has a mature market of practice-management software, including Halaxy, Cliniko, Zanda and Splose, several with free or low-cost tiers. Nerela's angle is simple, all-inclusive pricing with no per-user or SMS-credit surprises, plus reminders, invoicing and notes built specifically around talk-therapy workflows.
What if I run a group with several locations?+
Today each centre runs on its own account, with its own schedule, team and reports. If you run a group, tell us how you work and we'll build it with you.